Track your order:

If you have chosen a traceable shipping option, you can track your order directly via our website here: https://phoneiverse.com/tracking/

Please note that tracking only works for shipments with a tracking number, not orders sent by letter.

We always recommend choosing a traceable shipping method to be able to follow the shipment and get information more quickly about when it's delivered/where you can pick it up.

Expected delivery time can vary depending on the chosen shipping method. In the event of a delay it may take a few extra days. If you still haven't received the shipment five business days following estimated delivery date, contact us immediately and we'll assist you.

If you are unable to pick up the parcel, please contact us in advance. In most cases it can of course be resolved. If you don't contact us the shipment will be sent back to us as "Not requested/refused", which can then result in an additional cost for you, due to our and our delivery agent´s extra costs. You can find more information about this in our purchase conditions.